Support
Get help with ORGN — in-app live chat, documentation, status page, and enterprise contact paths.
Use this page when documentation does not answer your question, something breaks in production, or you need billing and enterprise assistance.
Support channels
| Channel | Best for | Access |
|---|---|---|
| Documentation | Learning features, trust model, API integration | docs.orgn.com (this site) |
| In-app live chat | Debugging, account issues, UX questions, bug reports | Chat widget in ORGN Studio (cde.orgn.com) |
| Status page | Incidents, outages, maintenance windows | status.orgn.com |
| Enterprise sales | VPC, air-gap, seat contracts, procurement | Enterprise engagement |
| Marketing site | Downloads, pricing overview | orgn.com |
Gateway console, Scanner, and CDE do not all expose the same in-app chat widget today. If you are blocked outside Studio, use live chat from a Studio session signed in with the same id-orgn account, or describe the product (CDE / Gateway / Scanner) in your message.
In-app live chat (Studio)
ORGN Studio includes a live chat widget on cde.orgn.com.
Open the chat
Click the chat icon in the bottom-right corner of the Studio UI.
Describe your issue
Include the product area, project name, worktree or request ID, and any error text. Screenshots help for UI issues.
Follow up in thread
Responses arrive in the chat thread. Conversations persist for the session so you can refer back to prior messages.
What chat can help with
- Debugging — workspace, sandbox, or deployment failures
- Navigation — finding settings, features, or workflows
- Account & billing — credits, team access, plan questions (see Pricing)
- Unexpected behavior — likely bugs or regressions
- Best practices — how teams use worktrees, sessions, and Gateway models
Availability
Chat is staffed during business hours. Response time varies with volume and complexity. Mark urgent production issues clearly in your first message.
When to use docs vs chat
| Scenario | Start here |
|---|---|
| How a feature works | Documentation (search or sidebar) |
| Stuck on a specific error | Live chat |
| Verify attestation / trust boundaries | Trust model, Scanner verify |
| Integrate Gateway API | Gateway quickstart, API reference |
| Report a platform outage | status.orgn.com first, then chat if needed |
| Enterprise / VPC / air-gap | Enterprise — sales-assisted |
Service status
Platform availability and incident history are published at status.orgn.com.
Subscribe to notifications there for Gateway API, Studio, identity (id-orgn), and related components. Do not use the docs site for real-time incident communication.
Security-sensitive requests
For vulnerability reports or security architecture reviews:
- Include request IDs and attestation references from ORGN Scanner when discussing TEE inference — not prompt or completion contents
- Use Trust model and Glossary terminology (Trust Domain, not enclave)
- Enterprise customers should use their dedicated support channel defined in contract
ORGN Scanner and support staff follow an audit without surveillance model — metadata and attestation evidence, not plaintext inference data.
Related pages
- Getting started — product router and personas
- Pricing — billing questions
- Teams — membership and usage
- Enterprise — sales-assisted deployment